Mercosul Line

Create the first customer portal fully integrated with the TMS (Transportation Management System) for access to tools with real-time data such as booking creation, track & trace, pick & delivery, VGM declaration, and other tools.

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The objective was to provide greater autonomy and greater speed in serving its customers. It was also necessary to develop the new institutional site in two languages following demanding safety regulations and brand guidelines together with the global office of the parent brand of the company CMA-CGM.

Through a discovery process, we understood the pain and needs of the business areas and clients and so we designed the solutions focusing on the user experience. We then developed the entire platform with Single Page Application, delivering a very fluid experience to customers, so that they have the autonomy they need.

Almost all operations are carried out through the site, optimizing internal and external operation, raising the level of user satisfaction. Today we continue to improve the tools already published after the feedback collected from customers, in addition to the development of new features to be added to the client area.